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AIMS Updates

Use the information on this page to find the status of reported Alcohol Industry Management System (AIMS) issues and improvements.

Last updated: Nov. 23, 2021

Updates made between Nov. 4 and Nov. 16, 2021, included fixes for the following issues:

  • Timeout Message Displayed Frequently
  • Change of Location Can't Be Completed
  • Inaccurate Certificate: Product Registration Certificate shows incorrect information for Date Approved and Stated Alcohol Content.
  • Account Activation Email: Some AIMS account creators are not receiving the activation email.
  • Entering Tradename: Applicants are not able to use “&” in the tradename.
  • Invalid Cross Tier Warning: This warning is displayed when an applicant is applying for a new license of the same license type already currently held.
  • Excise Tax: If a wholesaler uses the File Upload option to file their report, they are unable to enter opening inventory.
  • Excise Tax: Spelling issue in warehouse report.
  • Application for a New Permit: Individual owner unable to update percent of ownership.
  • Excise Tax: Unable to view report submission information.
  • Excise Tax: Package size updates needed for web file and upload file reporting.
  • Contract Brewing Agreements — Add Contract/Agreement Information: Brewers are prevented from completing their application because AIMS does not allow the brewer and a contracting party to have a permit at the same location, which is a requirement for contract brewing.
  • Locating Multiple Businesses in AIMS: If an AIMS user has several business entities to manage, they have issues locating the tile with the business entity they need to access.  

Status Legend:

  • Reported – TABC is investigating the issue and resolutions.
  • Report Closed – TABC was unable to replicate the reported issue or it was determined to be an isolated instance of that issue.
  • In Progress – TABC is working on an update to be released later.
  • Resolved – Issue does not require AIMS application change (e.g., users who forget their password can use the “Forgot Password?” feature in AIMS). 
  • Fixed – An update to address to the issue has been made to AIMS.  

Issue Description

Status

General

Form Display: Some required fields not marked with a red asterisk to show they are required.

In Progress — Ongoing updates

Required Signs: AIMS indicates that businesses must post a blue gun sign, which is no longer required by law. AIMS development began before the new law was passed and effective.

In Progress

Required Signs: AIMS licenses print with “sign=red” regardless of sign requirement.

Fixed

Timeout Message Displayed Frequently

 

Fixed - Nov. 16, 2021

 

Business Name in AIMS Email Notifications: Emails do not identify the business’s name that the notification relates to.

In Progress

Locating Multiple Businesses: If an AIMS user has several business entities to manage, they have issues locating the tile with the business entity they need to access.

Fixed — Nov. 9, 2021

Creating an AIMS Account

 

Phone Number: Land line numbers were not clearly accepted in initial AIMS launch.

Fixed — Sept. 7, 2021

Phone Number: Non-U.S. numbers were not accepted in initial AIMS launch.

Fixed — Sept. 7, 2021

Account Activation Email Hyperlink: Some users report that the account activation email did not include the hyperlink to activate their account.

Fixed — Oct. 19, 2021

Account Activation Email: Some AIMS account creators are not receiving the activation email.

Fixed - Nov. 16, 2021

 

Accessing AIMS

 

Forgotten Password

Resolved — See FAQs

Forgotten Username

Resolved — See FAQs

24-Hour Account Lockout: Users are locked out of their AIMS account for 24 hours after they enter invalid account information three times in a row.

Resolved — See FAQs

Dashboard and Menu Options: When logging in, some users do not see their dashboard and/or proper menu options.

Resolved — See FAQs “What should I do if I am not seeing the button to claim my business…”

Claiming a Business

 

Initial Account Access: Welcome to AIMS page does not display for some users after account creation.

Resolved — See FAQs

License Number: AIMS license number or legacy (old) license number is not accepted. 

Fixed — Oct. 16, 2021

Error Message: Error message received when the business entity’s principal parties are other entities rather than individuals.

Fixed — Oct. 4, 2021

Federal Employer Identification Number (FEIN): Number for certain domestic businesses not recognized.

Resolved — Oct. 8, 2021 — Email stakeholder@tabc.texas.gov if you experience this issue.

Trusts and Foreign Companies Do Not Have FEIN: The claim business process requires a FEIN, but certain businesses do not have an FEIN.

Resolved — Oct. 8, 2021 - See FAQs

FEIN: AIMS is not freeing up an FEIN as unused after an unsubmitted application is deleted. This may generate the error “The information/record already exists in the system for another person or entity.”

Fixed — Nov. 2, 2021

Social Security Number: AIMS does not recognize some Social Security numbers.

Resolved — Oct. 8, 2021 —  See FAQs

August 2021 Licenses: Licenses that renewed or expired in August 2021 unable to claim their business.

Resolved — Oct. 16, 2021

FEIN: Existing license holders are using FEINs to start new applications instead of claiming an existing business.

In Progress — Planned for update on Nov. 30, 2021

Adding Additional Users

 

Confirm Access Request Email: When businesses provide access to their AIMS account to an additional user, the email sent to additional users does not tell them which business requested access.

Resolved — Oct. 19, 2021

Error Message: Invited additional users receive an “Invalid activation code or email ID” message and can’t gain access to accounts they need to manage.

Fixed — Oct. 19, 2021

Managing Licenses and Permits

 

August 2021 Licenses: Licenses renewed or issued in August 2021 are not appearing in AIMS.

Fixed — Oct. 16, 2021

Inaccurate List of Principal Parties: Ability to update principal party

In Progress

A withdrawn application is still an open work item for TABC and no history or pending items can be seen in the public user's account.

Fixed — Nov. 2, 2021

Change of Location does not update or print properly.

In Progress Planned for update on Nov. 30, 2021

Contract Brewing Agreements — Add Contract/Agreement Information: Brewers are prevented from completing their application because AIMS does not allow the brewer and a contracting party to have a permit at the same location, which is a requirement for contract brewing.

Fixed — Nov. 5, 2021

Unable to Update Principals/Officers/Ownership: AIMS does not have this function available. but license holders must provide TABC with updated/supplemental ownership information within 30 days of the change occurring.

Reported

Diagramming the Premises: AIMS does not provide a way for license holders to adjust their licensed premises.

Reported

Change of Location Can't Be Completed

Fixed - Nov. 16, 2021

 

Individual Owner Unable To Update Percentage of Ownership

Reported

Renewing a License

 

Sorting Licenses in Account by Expiration Date: AIMS sorts by month regardless of year. Businesses with several hundred licenses have trouble determining which licenses need to be renewed.

Fixed — Oct. 12, 2021

Late Renewal Fees Appear for Licenses Expired in September 2021: These businesses should not have late fees.

Fixed — Oct. 12, 2021

Active Subordinates: Subordinates that were not selected to be renewed by the license holder and were not paid for are being renewed and showing as active in AIMS.

In Progress — Planned for update on Nov. 16, 2021

Application for a New Permit

 

Error Message — Existing Person or Entity: A business’s Claim Business process is stopped by an error message stating “The information/record already exists in the system for another person or entity," related to entering property owner information.

In Progress

Entering Tradename: Applicants are not able to use “&” in the tradename.

Fixed — Nov. 9, 2021

Business Ownership Information: AIMS requires applicant entities to enter information for each person that is invested in the applicant entity, so that it has data for 100% ownership.

Fixed — Aug. 31, 2021

Non-U.S. Addresses Not Accepted for Business Entity Officers: AIMS does not accept non-U.S. addresses.

In Progress — Planned for update on Nov. 30, 2021

Property Owner Information – Error – Record Already Exists: AIMS does not accept an applicant’s landlord information if that landlord is already listed as a property owner for another license holder. 

Fixed — Nov. 2, 2021

Certificate of Good Standing Page: needs updated language.

In Progress

60-Day Sign Requirement: AIMS prevents the completion of applications until after the 60-day notice period has lapsed. TABC previously accepted and processed applications while the notice period was pending so it could approve the application day the notice period had run.

Fixed — Nov. 2, 2021

Application Summary Page – Incorrect Business Name: While the Applicant Name field accurately displays the corporate permittee name, the Business Name field repeats the corporate permittee name instead of displaying the business name.

Fixed — Oct. 26, 2021

Application Summary Page – Principal Parties List: When the principal parties do not fit within one page, AIMS will not print it correctly and you cannot see all of the principal parties. This can cause issues with comptroller certification.

In Progress — Planned for update on Nov. 30, 2021

Application Summary Page – Signature Lines for City/County Certification: Need separate signature and date lines for the city secretary and county clerk.

Fixed — Oct. 26, 2021

Out-of-State Shippers Permits – Location Additional Information: The application asks “Does the applicant hold a Winery Permit in the State of Texas?” and the applicant selects “No,” an error message is displayed that reads, “You are not qualify for Out-of-state Direct Shipper permit.” Because of this, the applicant cannot move on to the next screen to complete the process and obtain a DS permit.

Fixed — Oct. 26, 2021

Submit Application Page – Required Check Box Stating the Applicant is a Principal Party: Language technically doesn’t cover the licensing services and attorneys authorized to submit on applicants’ behalf.

In Progress — Planned for update on Nov. 30, 2021

Temporary Event Authorization Limits: AIMS won’t allow users to enter an event that occurs on one day only.

Resolved

Notification of License/Permit Issuance: Applicants do not receive a notice when TABC issues their license or permit. The new license holder only discovered the permit was issued when manually looking in the Public Inquiry database.

Report Closed — This will be removed from the AIMS Updates page on next publication.

Error Message — Carrier's Permit: Some users applying for a Carrier's Permit (C) receive an error message, "Our records show that you already have a carrier permit. Therefore, you are not allowed to apply for the selected license."

Fixed — Nov. 2, 2021

Addresses: AIMS is auto filling and changing the state fields between the business entity's mailing address and location address.

Report Closed — This will be removed from the AIMS Updates page on next publication.

Bonds: The Wine and Malt Beverage Retailer's Off-Premise Permit (BQ) application is requiring a $5,000 bond, which isn't necessary for this permit type.

Fixed — Nov. 2, 2021

Invalid Cross Tier Warning: This warning is displayed when an applicant is applying for a new license of the same license type already currently held.

Fixed — Nov. 4, 2021

Local Cartage Permit Requires $0 Payment

In Progress — Planned for update on Nov. 30, 2021

Error Message Needs Update: Error message for FEIN/SSN should be updated to indicate the FEIN/SSN is already associated with a different entity/person and include instructions for what the user should do next.

In Progress

Individual Owner Unable to Update Percent of Ownership

Fixed — Nov. 9, 2021

Business Ownership Information — Error — Record Already Exists: AIMS doesn’t accept an applicant entity’s ownership information when the owner is a corporate entity that is already on file with TABC as an owner of an existing TABC license holder or TABC license applicant.

Reported

Application Summary Page – City/County/Comptroller Certification: Request to speed up application process by making the certifications pages their own separate section of the application that can be accessed and completed at any time during the process, rather than requiring all parts of the application to be complete first.

Reported

Property Measurement Link Not Working

Reported

Missing Information From Confirmation Email: Application ID, name of the applicant or the location for the license are not listed in the confirmation email when the application is submitted.

Reported

Private Club Exemption Permit (NE): AIMS does not recognize an NE as an applicable primary permit held for the application of a Late Hours Certification (LH)

Reported

Principal Party Employment History: Address entered for a principal party does not allow the ability to indicate 'Present' as the current date.

Reported

Charter Number for Non-Texas Entities: Unable to enter alpha characters in the data field and has a character limit.

Reported

New Driver's License Number: Out-of-State principal parties experience character limit and alpha characters not accepted.

Reported

Submitted Applications

 

Application Submission and Payment Confirmation Email: Confirmation emails have a License Application Number on them that does not match the application number assigned to the application in AIMS. AIMS also indicates an application was received on a date that is several days before the application and payment were submitted.

Reported

Transactions in Review: Unable to view the Application Summary Page or application information after they go under the “Transactions in Review” category.

Fixed — Nov. 2, 2021

Public users can't see licenses currently in the status of Voluntary Suspense (Temporarily Surrendered) under their change license tile and therefore cannot select to reinstate the permit.

In Progress — Planned for update on Nov. 30, 2021

Excise Tax

 

Unable to file zero Excise Tax report (reports where a business does not have information to report during the reporting period) for non-resident sellers (S), Non-resident brewers (BN), Carrier's (C), and Warehouse (J/JD)

Fixed — Nov. 2, 2021

Excise Tax: Extra alcohol types are displayed for brewpubs' excise tax reports.

Fixed — Nov. 2, 2021

File Upload Issue: If a wholesaler uses the File Upload option to file their report, they are unable to enter opening inventory.

Fixed — Nov. 9, 2021

Unable to View Report Submission Information

In Progress - Planned for update on Nov. 30 2021

Updates Needed: Package size updates needed for web file and upload file reporting.

Fixed — Nov. 9, 2021

Product Registration

 

Labels: User is not able to upload more than one label image.

Fixed — Nov. 2, 2021

Inaccurate Certificate: Product Registration Certificate shows incorrect information for Date Approved and Stated Alcohol Content.

Fixed - Nov. 16, 2021